Thank you for your feedback, and we’re sorry to hear the hat wasn’t what you were expecting. This particular style is a traditional cowboy hat made from firmer felt, which is designed to hold its shape rather than mould closely to the head. That said, if you are between sizes, using hat sizing pads inside the sweatband can help achieve a more secure and comfortable fit. If you feel this style isn’t right for you, we also offer our Safari Cowboy Hat, which is made from softer wool felt and may be more suitable. If you would like to return the hat, you can easily create a returns label using the link at the bottom of our website. Hope this helps and please do not hesitate to contact us again if we can be of further assistance.