Deliveries:

**Please note that we are starting to experience the busy Christmas period. We endeavour to dispatch all orders as quickly as possible. Priority is given to orders with express delivery and orders are fulfilled in the order they are received. Express orders are still being dispatched on the day received (if ordered before 2pm on a working day). Other orders are currently being dispatched within 1-3 working days. Our Postal and Courier companies are also experiencing increased volumes of parcels. Whilst most deliveries arrive within the estimated delivery timescale, there may still be the occasional delay and some deliveries may take slightly longer due to COVID-19 and the busy Christmas period. We apologise for any inconvenience caused and thank you for your understanding.**

All standard orders are delivered 'Free of Charge' to all of our UK customers via Royal Mail Second Class. Other options are available, please see the chart below for details. Options can be selected at checkout before payment.

Items are sent out on working days only. Standard Delivery orders are normally sent out within 24-72 hours on normal working days in the order they were received. However, during busy periods, Standard Delivery items may be dispatched a few days later. We do our best to get items out as quickly as possible. Priority is given to Next Day Courier deliveries, Express Deliveries and Royal Mail 24-Hour Tracked. If you need your order quickly, we recommend upgrading to a quicker delivery service. 

Our UK 'Next Day Service' is available on items ordered before 2pm on a working day. We also offer a Saturday morning delivery. We normally use DPD's Predict and Follow Service for next day courier items. If you have provided email and/or SMS details, you will be notified of your 1-hour delivery slot so you know when it will arrive. To receive these notifications, please add your mobile/email details when you checkout. You can also amend your delivery to collect from a DPD collection point, leave with neighbour or leave in a safe place as well as upgrade to a 10:30am, Noon, Saturday or Sunday Slot. And, you can track your parcel via a map or download the DPD app. For more information, please visit DPD's website at: http://www.dpd.co.uk/content/products_services/predict_fmp.jsp

Our Royal Mail 24-Hour Tracked Service is available on items ordered before 2pm on a working day and is generally a next working day service but can sometimes take a few days. Please note if you order after 2pm on a Thursday, you are likely to receive your order on Monday. If you have provided email and/or SMS details at checkout, you will receive dispatch notifications. 95% of orders are received next working day. Occasionally orders have been received within 48 hours. DPD is generally more reliable if your order is time critical. You can track your Royal Mail Tracking Number at: https://www.royalmail.com/track-your-item#/

Please note during busy periods, holidays or stock takes, we may suspend our express and next day services. When this happens, this option won't be available at checkout. We apologise for any inconvenience this may cause on those rare occasions.

Please allow extra time for deliveries during adverse weather conditions or when usual services may be disrupted. You may find the following Service Disruption links useful to find out which postcodes are experiencing delays. Click here for DPD Disruption info or Click here for Royal Mail Disruption info. Royal Mail's last Christmas Posting Dates can be found here.

Unless otherwise stated, most non next day items are sent out within 1-3 working days but during busy times, this can take longer.


Our delivery information and charges are detailed below:
 

Delivery Options
Order before 2pm on a working day
Please allow 1-3 working days for processing for non next day deliveries*
(Approximate delivery times below include processing time)

Type Cost Service Estimated
delivery arrival
UK Standard  Free Royal Mail
Second Class
2-7 working days
UK Royal Mail
Next Working Day
 £4.95 Royal Mail
24-hour Tracked
1-2 working days
95% delivered next working day
(order before 2pm)
UK DPD
Next Working Day
 £8.95 Courier - Normally DPD Next working day 
(order before 2pm)
UK DPD
Next Working Day Morning (Before Noon)
 £13.95 

Courier - Normally DPD

Temporarily suspended by DPD until 3 January 2021

Next working day morning
- before noon
(order before 2pm)
UK DPD Next Working Day Before 10:30am  £20.00  

Courier - Normally DPD

Temporarily suspended by DPD until 3 January 2021

Next working day before 10:30am
(order before 2pm)
UK DPD
Saturday
 £20.00 Courier - Normally DPD Saturday (order before 2pm on Friday)
UK DPD
Saturday Morning
£25.00

Courier - Normally DPD

Temporarily suspended by DPD until 3 January 2021

Saturday morning (order before 2pm on Friday)
**Europe Standard  £12.00 Royal Mail, Postal Service or Courier 3-15 working days
**Europe Express  £20.00 Express Courier - Normally DPD or DHL
*Note additional £25 Customs Clearance Charge for: Bosnia, Iceland, Norway, Serbia, Switzerland
2-4 working days (order before noon GMT)
**USA/Canada Standard  £12.00 Royal Mail, Postal Service or Courier 5-15 working days
**USA/Canada Express  £25.00 Express Courier
Normally FedEx or DHL
2-5 working days (order before noon GMT)

**Australia/             New Zealand

 £20.00 Royal Mail, Postal Service or Courier 5-15 working days
Rest of World Prices available upon request.
Please email your address and order details to: sales@cotswoldcountryhats.com for a quote

* During busy periods, Standard Delivery items may be dispatched a few days later. We do our best to get items out as quickly as possible. Priority is given to Next Day Courier deliveries, Express Deliveries and Royal Mail 24Tracked Deliveries. If you need your order quickly, we recommend upgrading to a quicker delivery service.   

**International prices are based on a medium sized box. For more than 1 hat, please contact us for a price so we can check box size and weight of the parcel.

Please note deliveries may take longer than usual during busy periods ie Christmas, or during adverse weather conditions ie snow, or other unusual events ie Pandemics.

Latest Christmas Posting Dates:

You can find the latest Royal Mail posting dates for Christmas here. However, these dates are not guaranteed and to avoid disappointment, we advise you to order much earlier - especially this year as Postal and Courier Services are experiencing a much higher volume of parcels than usual.

If you have any further questions, please do not hesitate to contact us on UK +44  (01451) 810516 or email us at hello@cotswoldcountryhats.com.

You can also visit our FAQ's section by clicking here.