Deliveries:


All standard orders are delivered 'Free of Charge' to all of our UK customers via Royal Mail Second Class. Other options are available, please see the chart below for details. Options can be selected at checkout before payment.

Items are sent out on working days only. Free Standard Delivery orders are normally sent out within 24-48 hours on normal working days in the order they were received. However, during busy periods, Free Standard Delivery items may be dispatched a few days later. We do our best to get items out as quickly as possible. Priority is given to Next Day Courier deliveries and Royal Mail 24-Hour Tracked. If you need your order quickly, we recommend upgrading to a quicker delivery service.

Our UK 'Next Day Service' is available on items ordered before 2pm on a working day. We also offer a Saturday morning delivery. We normally use DPD's Predict and Follow Service for next day courier items. If you have provided email and/or SMS details, you will be notified of your 1-hour delivery slot so you know when it will arrive. To receive these notifications, please add your mobile/email details when you checkout. You can also amend your delivery to collect from a DPD collection point, leave with neighbour or leave in a safe place as well as upgrade to a 10:30am, Noon, Saturday or Sunday Slot. And, you can track your parcel via a map or download the DPD app. For more information, please visit DPD's website at: http://www.dpd.co.uk/content/products_services/predict_fmp.jsp

Our Royal Mail 24-Hour Tracked Service is available on items ordered before 2pm on a working day and is generally a next working day service but can sometimes take a few days. Please note if you order after 2pm on a Thursday, you are likely to receive your order on Monday. If you have provided email and/or SMS details at checkout, you will receive dispatch notifications. 95% of orders are received next working day. Occasionally orders have been received within 48 hours. DPD is generally more reliable if your order is time critical. You can track your Royal Mail Tracking Number at: https://www.royalmail.com/track-your-item#/

Made to order items are indicated on the product page and can take about 10 working days. Some Christy's items can take longer.

Please note during busy periods, holidays or stock takes, we may suspend our express and next day services. When this happens, this option won't be available at checkout. We apologise for any inconvenience this may cause on those rare occasions.

Please allow extra time for deliveries during adverse weather conditions or when usual services may be disrupted. You may find the following Service Disruption links useful to find out which postcodes are experiencing delays. Click here for DPD Disruption info or Click here for Royal Mail Disruption info.

Unless otherwise stated, most non next day items are sent out within 1-2 working days but during busy times, this can take longer.


Our delivery information and charges are detailed below:
 
Delivery Options
Order before 2pm on a working day
Please allow 1-2 working days for processing for non next day deliveries.
(Approximate delivery times below include processing time)

 
Type Cost Service Approximate
delivery arrival
UK Standard  Free Royal Mail
Second Class
2-5 working days
UK Royal Mail
Next Working Day
 £4.95 Royal Mail
24-hour Tracked
1-2 working days
95% delivered next working day
(order before 2pm)
UK DPD
Next Working Day
 £7.95 Courier -
Normally DPD
Next working day 
(order before 2pm)
UK DPD
Next Working Day Morning (Before Noon)
 £12.95  Courier -
Normally DPD
Next working day morning
- before noon
(order before 2pm)
UK DPD Next Working Day Before 10:30am  £20.00   Courier -
Normally DPD
Next working day before 10:30am
(order before 2pm)
UK DPD
Saturday
 £14.95 Courier -
Normally DPD
Saturday (order before 2pm on Friday)
Europe Standard  £10.00 Royal Mail, Postal Service or Courier 3-15 working days
Europe Express  £15.00 Express Courier
Normally DHL
*Note additional £25 Customs Clearance Charge for: Bosnia, Iceland, Norway, Serbia, Switzerland
2-3 working days (order before noon GMT)
USA/Canada Standard  £12.00 Royal Mail, Postal Service or Courier 5-15 working days
USA/Canada Express  £25.00 Express Courier
Normally FedEx
2-3 working days (order before noon GMT)
Rest of World  £15.00 Royal Mail, Postal Service or Courier 5-20 working days
 
Please note deliveries may take longer than usual during busy periods ie Christmas or during adverse weather conditions ie snow.

If you have any further questions, please do not hesitate to contact us on (01993) 852038 or email us at hello@cotswoldcountryhats.com.

You can also visit our FAQ's section by clicking here.