Deliveries:

We endeavour to dispatch all orders as quickly as possible. Priority is given to orders with express delivery and orders are fulfilled in the order they are received. UK Express orders are dispatched on the day received (if ordered before 3pm on a working day). Other UK orders are currently being dispatched within 1-2 working days. Whilst most deliveries arrive within the estimated delivery timescale, there may be the occasional delays. 

All UK standard orders are delivered with Royal Mail's 2nd Class Tracked Service. Other options are available, please see the chart below for details. Options can be selected at checkout before payment.

Items are sent out on working days only (Monday to Friday). Standard Delivery orders are normally sent out within 24-48 hours on normal working days in the order they were received. However, during busy periods, Standard Delivery items may be dispatched later. We do our best to get items out as quickly as possible. Priority is given to Next Day Courier deliveries, Express Deliveries and Royal Mail 1st Class Tracked. 

Our UK 'Next Day Service' is available on items ordered before 3pm on a working day. We normally use Royal Mail Special Delivery or DPD for next day courier items. 

Our Royal Mail 1st Class Tracked Service is available on items ordered before 3pm on a working day and takes 1-2 working days. Please note if you order after 3pm on a Thursday, you may not receive your order until Monday (sometimes they arrive on Saturday). If you have provided email and/or SMS details at checkout, you will receive dispatch notifications. 95% of orders are received next working day. Occasionally orders have been received within 48 hours or later. You can track your Royal Mail Tracking Number at: https://www.royalmail.com/track-your-item#/

Please note during busy periods, or unforeseen circumstances we may suspend our express and next day services. When this happens, this option won't be available at checkout. We apologise for any inconvenience this may cause on those rare occasions.

Please allow extra time for deliveries during adverse weather conditions or when usual services may be disrupted. You may find the following Service Disruption links useful to find out which postcodes are experiencing delays. Click here for DPD Disruption info or Click here for Royal Mail Disruption info. Royal Mail's last Christmas Posting Dates can be found here.

Most non next day items are sent out within 1-2 working days but during busy times, this may take longer.


Our delivery information and charges are detailed below:
 

Delivery Options
Order on a working day before 1pm for DPD & 3pm for Royal Mail
Please allow 1-2 working days for processing for non next day deliveries*
(Estimated delivery times below include processing time)

Type Cost Estimated
delivery arrival
Service

UK Royal Mail
2nd Class Tracked

 £3.95 2-5 working days Royal Mail Post
48 Tracked
UK Royal Mail
1st Class Tracked
 £5.95 1-2 working days
95% delivered next working day
(order before 3pm)
Royal Mail Post
24 Tracked
UK
Next Working Day
 £8.95 Next working day 
(order before 3pm)
Royal Mail Special Delivery or Courier
UK Saturday £11.95

Saturday Delivery
(order before 3pm on Friday)

Royal Mail Special Delivery

UK DPD
Next Working Day Morning
(Before Noon)

 £13.95 

Next working day morning
- before noon
(order before 1pm)

Courier - Normally DPD

UK DPD
Next Working Day Before 10:30am

 £20.00  

Next working day before 10:30am
(order before 1pm)

Courier - Normally DPD
UK DPD
Saturday
 £20.00 Saturday (order before 1pm on Friday) Courier - Normally DPD
UK DPD
Saturday Morning
 £25.00

Saturday morning (order before 1pm on Friday)

Courier - Normally DPD
**Europe Post  £12.00

3-15 working days

Please note we have temporarily suspended this service due to complications with Customs & VAT charges and registering with IOSS for EU Countries. We apologise for the inconvenience and hope we can resume this service again soon.

Postal Service

You will need to pay your country's taxes and customs charges

Standard Delivery charge up to £50.

Above £50 is calculated at checkout.

**Europe Courier  £35.00

2-4 working days (order before noon GMT)

Please note we have temporarily suspended this service due to complications with Customs & VAT charges and registering with IOSS for EU Countries. We apologise for the inconvenience and hope we can resume this service again soon.

Courier - Normally DHL

You will need to pay your country's taxes and customs charges

**USA/Canada Post  £14.00

5-15 working days

Postal Service

You will need to pay your country's taxes and customs charges

**USA/Canada Courier  £30.00

2-5 working days (order before noon GMT)

Courier - Normally DHL

You will need to pay your country's taxes and customs charges

**Australia/             New Zealand

 £20.00

5-15 working days

Postal Service

You will need to pay your country's taxes and customs charges

Rest of World

Prices available upon request.
Please email your address and
order details to: sales@cotswoldcountryhats.com for a quote

* During busy periods, Standard Delivery items may be dispatched a few days later. We do our best to get items out as quickly as possible. Priority is given to Express and Royal Mail 1st Class Tracked Deliveries. If you need your order quickly, we recommend upgrading to a quicker delivery service.   

**International prices are based on a medium sized box. For more than 1 hat, please contact us for a price so we can check box size and weight of the parcel.

Please note customers are liable for any Tax/Customs/Postal/Courier Charges etc related to their own Country.

Please note deliveries may take longer than usual during busy periods ie Christmas, or during adverse weather conditions ie snow, or other unusual events ie Pandemics etc.

If you have any further questions, please do not hesitate to contact us on UK +44  (0)1451 810516 or email us at hello@cotswoldcountryhats.com.

You can also visit our FAQ's section by clicking here.