Deliveries:

Please note we are currently experiencing an increase in delivery disruptions caused by self-isolation and resourcing issues so there may be some delivery delays. We try to reflect these in our estimated delivery timescales where we can. You can see daily updates from Royal Mail here. We apologise for any inconvenience caused and thank you for your understanding.

We endeavour to dispatch all orders as quickly as possible. Priority is given to orders with express delivery and orders are fulfilled in the order they are received. Express orders are dispatched on the day received (if ordered before 1pm on a working day for DPD and 3pm for Royal Mail). Other orders are currently being dispatched within 1-2 working days. Whilst most deliveries arrive within the estimated delivery timescale, there may be the occasional delays. 

All UK standard orders are delivered with Royal Mail's 48 Tracked Service. Other options are available, please see the chart below for details. Options can be selected at checkout before payment.

Items are sent out on working days only. Standard Delivery orders are normally sent out within 24-48 hours on normal working days in the order they were received. However, during busy periods, Standard Delivery items may be dispatched later. We do our best to get items out as quickly as possible. Priority is given to Next Day Courier deliveries, Express Deliveries and Royal Mail 24-Hour Tracked. If you need your order quickly, we recommend upgrading to a quicker delivery service. 

Our UK 'Next Day Service' is available on items ordered before 1pm on a working day. We also offer a Saturday morning delivery. We normally use DPD's Predict and Follow Service for next day courier items. If you have provided email and/or SMS details, you will be notified of your 1-hour delivery slot so you know when it will arrive. To receive these notifications, please add your mobile/email details when you checkout. You can also amend your delivery to collect from a DPD collection point, leave with neighbour or leave in a safe place as well as upgrade to a 10:30am, Noon, Saturday or Sunday Slot. And, you can track your parcel via a map or download the DPD app. For more information, please visit DPD's website at: http://www.dpd.co.uk/content/products_services/predict_fmp.jsp

Our Royal Mail 24-Hour Tracked Service is available on items ordered before 3pm on a working day and is generally a next working day service but can sometimes take a few days. Please note if you order after 3pm on a Thursday, you are likely to receive your order on Monday (sometimes they arrive on Saturday). If you have provided email and/or SMS details at checkout, you will receive dispatch notifications. 95% of orders are received next working day. Occasionally orders have been received within 48 hours or later. DPD is generally more reliable if your order is time critical. You can track your Royal Mail Tracking Number at: https://www.royalmail.com/track-your-item#/

Please note during busy periods, or unforeseen circumstances we may suspend our express and next day services. When this happens, this option won't be available at checkout. We apologise for any inconvenience this may cause on those rare occasions.

Please allow extra time for deliveries during adverse weather conditions or when usual services may be disrupted. You may find the following Service Disruption links useful to find out which postcodes are experiencing delays. Click here for DPD Disruption info or Click here for Royal Mail Disruption info. Royal Mail's last Christmas Posting Dates can be found here.

Most non next day items are sent out within 1-2 working days but during busy times, this may take longer.


Our delivery information and charges are detailed below:
 

Delivery Options
Order on a working day before 1pm for DPD & 3pm for Royal Mail
Please allow 1-2 working days for processing for non next day deliveries*
(Estimated delivery times below include processing time)

Type Cost Estimated
delivery arrival
Service

UK Royal Mail
48 Tracked

 £3.95 2-5 working days Royal Mail Post
48 Tracked
UK Royal Mail
24 Tracked
 £5.95 1-2 working days
95% delivered next working day
(order before 3pm)
Royal Mail Post
24 Tracked
UK DPD
Next Working Day
 £8.95 Next working day 
(order before 1pm)
Courier - Normally DPD

UK DPD
Next Working Day Morning
(Before Noon)

 £13.95 

Next working day morning
- before noon
(order before 1pm)

Courier - Normally DPD

UK DPD
Next Working Day Before 10:30am

 £20.00  

Next working day before 10:30am
(order before 1pm)

Courier - Normally DPD
UK DPD
Saturday
 £20.00 Saturday (order before 1pm on Friday) Courier - Normally DPD
UK DPD
Saturday Morning
 £25.00

Saturday morning (order before 1pm on Friday)

Courier - Normally DPD
**Europe Post  £12.00

3-15 working days

Please note we have temporarily suspended this service whilst we are awaiting clarification regarding Customs & VAT charges and registering with IOSS and EU Countries. We apologise for the inconvenience and hope we can resume this service again soon.

Postal Service

You will need to pay your country's taxes and customs charges

Standard Delivery charge up to £50.

Above £50 is calculated at checkout.

**Europe Courier  £35.00

2-4 working days (order before noon GMT)

Please note we have temporarily suspended this service whilst we are awaiting clarification regarding Customs & VAT charges and registering with IOSS and EU Countries. We apologise for the inconvenience and hope we can resume this service again soon.

Courier - Normally DHL

You will need to pay your country's taxes and customs charges

**USA/Canada Post  £14.00

5-15 working days

Postal Service

You will need to pay your country's taxes and customs charges

**USA/Canada Courier  £30.00

2-5 working days (order before noon GMT)

Courier - Normally DHL

You will need to pay your country's taxes and customs charges

**Australia/             New Zealand

 £20.00

5-15 working days

Postal Service

You will need to pay your country's taxes and customs charges

Rest of World

Prices available upon request.
Please email your address and
order details to: sales@cotswoldcountryhats.com for a quote

* During busy periods, Standard Delivery items may be dispatched a few days later. We do our best to get items out as quickly as possible. Priority is given to Courier deliveries and Royal Mail 24 Tracked Deliveries. If you need your order quickly, we recommend upgrading to a quicker delivery service.   

**International prices are based on a medium sized box. For more than 1 hat, please contact us for a price so we can check box size and weight of the parcel.

Please note customers are liable for any Tax/Customs/Postal/Courier Charges etc related to their own Country.

Please note deliveries may take longer than usual during busy periods ie Christmas, or during adverse weather conditions ie snow, or other unusual events ie Pandemics etc.

If you have any further questions, please do not hesitate to contact us on UK +44  (0)1451 810516 or email us at hello@cotswoldcountryhats.com.

You can also visit our FAQ's section by clicking here.