Deliveries:

We endeavour to dispatch all orders as quickly as possible. Priority is given to orders with express delivery and orders are fulfilled in the order they are received. Express orders are dispatched on the day received (if ordered on a working day before 3pm for UK Orders or by Noon for International Orders). Other orders are normally dispatched within 1-2 working days but this may be longer during busy periods. Whilst most deliveries arrive within the estimated delivery timescale, there may be occasional delivery delays which are outside of our control. 

All UK standard orders are delivered with either Royal Mail's 2nd Class Tracked Service or courier (normally DPD). International standard orders are sent via standard tracked post. Other options are available, please see the table below for details. Options can be selected at checkout before payment.

Items are sent out on working days only (Monday to Friday, excluding Bank Holidays). Standard Delivery orders are normally sent out within 1-2 working days on normal working days in the order they were received. However, during busy periods, Standard Delivery items may be dispatched later. We do our best to get items out as quickly as possible. Priority is given to Next Day Deliveries, Express Deliveries and 1st Class Tracked. 

Please note working days are Monday to Friday excluding Bank Holidays and weekends.

Our UK 'Next Working Day Service' is available on items ordered before 3pm on a working day. We normally use Royal Mail Special Delivery or DPD for next day courier items. 

Our 1st Class Tracked Service is available on items ordered before 3pm on a working day and normally takes 1-2 working days. Please note if you order after 3pm on a Thursday, you may not receive your order until Monday (sometimes they arrive on Saturday).  Approximately 95% of orders are received the next working day. Orders are sent with either Royal Mail or courier (normally DPD). Occasionally orders have been received within 48 hours or later. 
 
Multiple orders/Larger quantities - please note our Next Day services may not be possible for multiple orders due to box sizes and processing. The delivery cost will also be higher to cover the size and weight. This price will be estimated at checkout but in some cases may be more, when this happens, we will contact you to advise.

Please note during busy periods, or unforeseen circumstances we may suspend our express and next day services. When this happens, this option won't be available at checkout. We apologise for any inconvenience this may cause on those rare occasions.

Sometimes during busy periods or unforeseen circumstances, we may change our cut off time times and delivery timescales at checkout but we will ensure our estimated delivery times are as accurate as they can be at checkout so you are informed of these changes. When this happens, those checkout timescales supersede the delivery information on this page.


Please allow extra time for deliveries during adverse weather conditions (i.e snow, heatwaves), Christmas season or when usual services may be disrupted (i.e postal strikes). You may find the following Service Disruption links useful to find out which postcodes are experiencing delays. Click here for DPD Disruption info or Click here for Royal Mail Disruption info. Royal Mail's last Christmas Posting Dates can be found here.

Most non next day items are sent out within 1-2 working days but during busy times, this may take longer.

Items will be delivered to the delivery address supplied. Please ensure the delivery address is correct. We can not be responsible for inaccurate delivery addresses.


Our delivery information and charges are detailed below:

Delivery Options
Order on a working day by 3pm for UK and before noon for International Orders
Please allow 1-2 working days for processing for non next day deliveries
(Estimated delivery times/costs below include processing time and are based on 1 hat in a medium box. Prices may increase at checkout for multiple items)

Type Cost Estimated delivery arrival Usual Service

UK Standard

 £3.95

Normally 2-5 working days

(order before 3pm on a working day)

Royal Mail 48 Tracked or
Courier (normally DPD)

UK 1st Class  £6.95

Normally 1-2 working days

95% delivered next working day

(order before 3pm on a working day)

Royal Mail 24 Tracked or
Courier (normally DPD)

UK Next Working Day

 £8.95

Normally next working day

(order before 3pm on a working day)

Courier (normally DPD) or
Royal Mail Special Delivery

UK Saturday £9.95

Saturday Delivery
(order before 3pm on Friday)

Royal Mail Special Delivery or Courier (normally DPD)

Europe Post

 £12.00

5-20 working days

Postal Service (Royal Mail/Post)

You will need to pay your country's taxes and customs charges

Standard Delivery charge up to £50.

Above £50 is calculated at checkout.

Europe Courier

Zone 1

£26.95

2-5 working days

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Monaco, Netherlands, Poland, Portugal, Spain, Sweden

Courier (Normally DHL/FedEx/UPS)

You will need to pay your country's taxes and customs charges

Europe Courier

Zone 2

£36.95

2-6 working days

Bulgaria, Channel Islands, Croatia, Estonia, Gibraltar, Hungary, Iceland, Isle of Man, Latvia, Liechtenstein, Luxembourg, Norway, Romania, San Marino, Slovakia, Slovenia, Switzerland

Courier (Normally DHL/FedEx/UPS)

You will need to pay your country's taxes and customs charges

Europe Courier

Zone 3

£46.95

2-7 working days

Andorra, Bosnia and Herzegovina, Faeroe Islands, Lithuania, Malta, Moldova, Montenegro, North Macedonia

If your country isn't listed, please contact us for a price as it is likely to be over £50

Courier (Normally DHL/FedEx/UPS)

You will need to pay your country's taxes and customs charges

USA/Canada Post

 £14.00

5-20 working days

Postal Service (Royal Mail/USPS)

You will need to pay your country's taxes and customs charges

USA/Canada Courier £55.00 2-5 working days

Courier (Normally DHL/FedEx/UPS)

You will need to pay your country's taxes and customs charges

Australia/New Zealand Post

 £20.00

5-20 working days

Postal Service (Royal Mail/AusPost)

You will need to pay your country's taxes and customs charges

Rest of World, and

Courier Charges

Courier prices available upon request.
Please email your address and
order details to: sales@cotswoldcountryhats.com for a quote

A working day is Monday to Friday (excluding weekends and UK bank holidays),

* During busy periods, Standard Delivery items may be dispatched a few days later. We do our best to get items out as quickly as possible. Priority is given to Next Days, Express and 1st Class Tracked Deliveries. If you need your order quickly, we recommend upgrading to a quicker delivery service.   

***Prices are based on a medium sized box and weight of 1 hat. For more than 1 hat, prices may increase depending on the box size and weight of the parcel. 

Please note international customers are liable for any Tax/Customs/Postal/Courier Charges etc related to their own country and need to maintain communication with customs. Failure to do so may result in the parcel being sent back to us and we will only refund the customer for the item(s). Any customs/delivery fees charged to us will be deducted from the refund.

Please note deliveries may take longer than usual during busy periods ie Christmas, or during adverse weather conditions ie snow, or other unusual events ie Strikes, Pandemics etc. These are all outside of our control. Please allow extra time in these circumstances.

If you have any further questions, please do not hesitate to contact us on UK +44  (0)1451 810516 or email us at hello@cotswoldcountryhats.com.

You can also visit our FAQ's section by clicking here.