Deliveries:

We endeavour to dispatch all orders as quickly as possible. Priority is given to orders with express delivery and orders are fulfilled in the order they are received. Express orders are dispatched on the day received (if ordered on a working day before 3pm for UK Orders or by Noon for International Orders). Other orders are normally dispatched within 1-2 working days. Whilst most deliveries arrive within the estimated delivery timescale, there may be occasional delivery delays which are outside of our control. 

All UK standard orders are delivered with either Royal Mail's 2nd Class Tracked Service or courier (normally DPD). International standard orders are sent via standard tracked post. Other options are available, please see the table below for details. Options can be selected at checkout before payment.

Items are sent out on working days only (Monday to Friday, excluding Bank Holidays). Standard Delivery orders are normally sent out within 1-2 working days on normal working days in the order they were received. However, during busy periods, Standard Delivery items may be dispatched later. We do our best to get items out as quickly as possible. Priority is given to Next Day Deliveries, Express Deliveries and 1st Class Tracked. 

Our UK 'Next Working Day Service' is available on items ordered before 3pm on a working day. We normally use Royal Mail Special Delivery or DPD for next day courier items. 

Our 1st Class Tracked Service is available on items ordered before 3pm on a working day and takes 1-2 working days. Please note if you order after 3pm on a Thursday, you may not receive your order until Monday (sometimes they arrive on Saturday).  Approximately 95% of orders are received the next working day. Orders are sent with either Royal Mail or courier (normally DPD). Occasionally orders have been received within 48 hours or later. 
 
Multiple orders/Larger quantities - please note our Next Day services may not be possible for multiple orders due to box sizes and processing. The delivery cost will also be more to cover the size and weight. This price will be calculated at checkout but in some cases may be more, when this happens, we will contact you to advise.

Please note during busy periods, or unforeseen circumstances we may suspend our express and next day services. When this happens, this option won't be available at checkout. We apologise for any inconvenience this may cause on those rare occasions.

Please allow extra time for deliveries during adverse weather conditions (i.e snow, heatwaves), Christmas season or when usual services may be disrupted (i.e postal strikes). You may find the following Service Disruption links useful to find out which postcodes are experiencing delays. Click here for DPD Disruption info or Click here for Royal Mail Disruption info. Royal Mail's last Christmas Posting Dates can be found here.

Most non next day items are sent out within 1-2 working days but during busy times, this may take longer.


Our delivery information and charges are detailed below:

A working day is Monday to Friday (excluding weekends and UK bank holidays),

* During busy periods, Standard Delivery items may be dispatched a few days later. We do our best to get items out as quickly as possible. Priority is given to Express and 1st Class Tracked Deliveries. If you need your order quickly, we recommend upgrading to a quicker delivery service.   

**Please note we can only offer DPD Next Day services to mainland UK. We can't offer this service to the following postcodes: BT, IV, AB31, AB33-38, AB44-56, FK17-99, G83, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. We can send excluded postcode areas with Royal Mail Special Delivery for next working day delivery.

***Prices are based on a medium sized box and weight of 1 hat. For more than 1 hat, prices may increase depending on the box size and weight of the parcel. 

Please note customers are liable for any Tax/Customs/Postal/Courier Charges etc related to their own Country.

Please note deliveries may take longer than usual during busy periods ie Christmas, or during adverse weather conditions ie snow, or other unusual events ie Strikes, Pandemics etc. These are all outside of our control. Please allow extra time in these circumstances.

If you have any further questions, please do not hesitate to contact us on UK +44  (0)1451 810516 or email us at hello@cotswoldcountryhats.com.

You can also visit our FAQ's section by clicking here.