*** Please allow extra time for Returns/Exchanges to be processed in January due to a higher volume of returns from the Christmas period. If you require a quick exchange, we would recommend that you re-order and then return your original order for a refund. Thank you. ***
We offer 30-day 'no quibble' refunds or exchanges so if you’d like to exchange for a different size, colour or style or if you would prefer a refund, you can return your item easily with a tracked returns label using the green highlighted 'Create Return' link below.
To return your item from the UK, simply click on the 'Create Return' link above which will take you to Royal Mail's Tracked Returns website, enter your information, run off a label and take the package to a Post Office or Royal Mail Delivery Office. Don't forget to ask for a receipt for proof of postage. The price of a Returns Label is £2.50 and this amount will be deducted from your refund. If you are exchanging, you will not be charged for the label. Please include a note indicating your exchange requirements.
Items must be returned to us as received, unworn, with tags still attached and in the condition they were received in within 30-days of receipt of goods.
Christmas Returns - The return period is extended to the end of January for unworn Christmas presents ordered from 1st September to December 21st 2018.
You will be refunded via your original payment method.
Refunds and exchanges are normally processed on the same day of receipt. Sometimes, they may take a couple of days. During busy periods, please allow additional time for processing. Please note the time it takes to receive the refund depends on your card provider. In the event of query, please do not hesitate to contact us.
Please note if you paid extra for delivery of your order, this will not be reimbursed. If you paid extra for delivery and wish to exchange your item, we will send the exchange out as free standard delivery. If you require a faster delivery, please contact us to make payment for the second delivery.
Please ensure items are packed to avoid damage.
We will notify you to let you know when your refund/exchange is on its way.
If you are unable to print off the label, you can email it to your mobile phone and take it to your local 'Royal Mail Delivery Office' along with your package where they will print off a label for you and post your item. You can find a list of sorting offices using the following link: http://www.royalmail.com/
Please return your hat with a note including your order number and details of whether you would like a refund or what exchange you require to our returns address below. Please obtain proof of postage, ensure goods are packed to prevent damage and return items with tags still attached in the condition they were received. We are flexible with the 30-day return policy to allow for delivery, trying on and returning.
Our returns address is:
Cotswold Country Hats
Bampton Business Centre North
If you have any further questions, please visit our FAQ's section or contact us.
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.