Returns Policy

We want you to be completely satisfied with your purchase so we offer a 30-day ‘no quibble’ returns policy for refunds and exchanges.

Returns

• Condition: Items must be returned unworn, with tags still attached, and in the original condition within 30 days of receipt. Please pack securely to avoid damage during transit.

• Include: Your returns slip (which was included with your order and email dispatch notification) specifying whether you’d like an exchange (with size/colour details) or a refund. If the slip isn't available, please include a note with your order number and refund/exchange requirements.

UK Return Address:

Cotswold Country Hats - Returns
Cotswold Business Centre
2 A P Ellis Road
Upper Rissington
Gloucestershire
GL54 2QB

UK Returns

You can return items via your preferred courier or use our Royal Mail Tracked Returns Service:

• If using our returns service, click the button below to generate your label:

• Choose to print the label yourself, or show the email QR code at a Post Office, or arrange a Royal Mail collection.

• Include your returns slip/note with order number and return requirements.

• Cost: £3.95 (deducted from your refund) or Free for exchanges.

• Proof of Postage: Please obtain a receipt with a tracking number.

• Processing typically takes 1-3 working days, but may take longer during busy periods.

Refunds

• Refunds can only be issued to your original payment method. It may take a few working days for refunds to clear depending on your payment provider.

Exchanges

• Exchanges are free using our Royal Mail service (one per order).

• Stock availability: If your requested item is out of stock, we’ll issue a refund.

• Exchanges are shipped via 2nd Class.

• Please note we can only cover the cost of a returns label and postage for one exchange. If you need to exchange again, please place a new order.

• To exchange for a different style, please place a new order and return the original for a refund.

• If you need a quick exchange, we recommend reordering and returning your original order for a refund.

• If you are re-ordering a different style/colour/size separately, add your new order number on your return slip/note to waive the £3.95 return label fee if using our Tracked Return Service. Your original standard delivery cost will also be refunded so you don't pay twice for delivery.

eBay Returns:

• Please initiate returns via your eBay account.

• No exchanges for eBay purchases. Please return the item for a refund and place a new order.

• The £3.95 return label fee applies if using our Royal Mail Tracked Returns Service.

Christmas Gift Returns:

For purchases from 1st October to 31st December, returns are accepted until 31st January. 

International returns:

You are responsible for your return postage costs for orders outside of the UK.

Please clearly mark your return as a “Returned item - zero value” to avoid customs charges and include a copy of the original invoice (in a plastic wallet) on the outside of the box for Customs. Our international returns address is:  

Cotswold Country Hats - Returns
“Returned item - zero value”
Cotswold Business Centre
2 A P Ellis Road
Upper Rissington
Gloucestershire
GL54 2QB
United Kingdom

We don't offer international exchanges so you will need to return the original order for a refund and reorder the new item.

Need further help?
Visit our Help Section or contact us for assistance.

These terms do not affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.