Returns Policy


We offer 30-day 'no quibble' refunds or exchanges so if you’d like to exchange for a different size, colour or style or if you would prefer a refund, please return your item back in the condition received along with your order number and exchange/refund requirement to:

Cotswold Country Hats - Returns
Cotswold Business Centre
2 A P Ellis Road
Upper Rissington
Gloucestershire
GL54 2QB
United Kingdom

For UK Customers, you can send back items yourself or you can use our Royal Mail Tracked Returns Service by clicking the Create Return button below:

  Create Return  

The Create Return button above, will take you to Royal Mail's Tracked Returns website. There's an option at the bottom asking for the shape of your item (box or tube). Once you select 'box', further instructions will open up so you can create your personal returns label. Enter your information, print off the label and take the package to a Post Office or Royal Mail Delivery Office. Don't forget to ask for a receipt for proof of postage. The price of a Returns Label is £2.50 and this amount will be deducted from your refund. If you are exchanging, you will not be charged for the label. Please include a note or the return slip indicating your exchange requirements.

If you are unable to print off the label, you can email it to your mobile phone and take it to your local 'Royal Mail Delivery Office' along with your package where they will print off a label for you and post your item. You can find a list of sorting offices using the following link: http://www.royalmail.com/delivery-and-collection-office-finder. Please note label printing facilities are not available at all sorting offices and this link will advise you if label printing facilities are available or unavailable. If it is not available in your area, please let us know and we will print it off and post it to you. Please note label printing facilities aren't available at Post Offices - only sorting offices. If you would prefer us to email you a label or if you would prefer us to print one off and post it to you, please contact us.
 

Please note if you return items back yourself for an exchange without using our Royal Mail Returns Service, we will only refund the £2.50 cost of our Returns Label. Please let us know if you would like us to refund this cost for your exchange.

Klarna Pay Later Returns:

If you chose the 'Pay Later' option with Klarna at checkout and you would like to return your order for a refund before your payment due date (rather than exchange it), you will need to report your return on your Klarna account to avoid being charged on the payment date. If your return is refunded prior to your payment due date, you won't need to report it as we would have marked it as returned. Please note, if you paid extra for a faster delivery, this delivery cost will not be refunded and will still need to be paid for.


International returns:
Please return your hat with a note including your order number and details of whether you would like a refund or what exchange you require to our returns address below. Please obtain proof of postage, ensure goods are packed to prevent damage and return items with tags still attached in the condition they were received. We are flexible with the 30-day return policy to allow for delivery, trying on and returning. Please note the bullet points above.

If you are outside of the EU, please mark your box as a 'Return' and include the original invoice (in a plastic wallet) on the outside of the box for Customs, thank you.

Our returns address is:  

Cotswold Country Hats - Returns
Cotswold Business Centre
2 A P Ellis Road
Upper Rissington
Gloucestershire
GL54 2QB
United Kingdom




If you have any further questions, please visit our FAQ's section or contact us.

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.