Returns Policy

We offer 30-day 'no quibble' refunds or exchanges so if you’d like to exchange for a different size/colour or if you would prefer a refund, please return your item back in the condition received along with your order number and exchange/refund requirement to:

Cotswold Country Hats - Returns
Cotswold Business Centre
2 A P Ellis Road
Upper Rissington
Gloucestershire
GL54 2QB
United Kingdom

For UK Customers, you can send back items via your preferred courier or you can use our Royal Mail Tracked Returns Service by clicking the Create UK Return button below:

  Create UK Return  


The return button above will take you to Royal Mail's Tracked Returns website. There's an option at the bottom asking for the shape of your item (box or tube). Once you select 'box', further instructions will open up so you can create your personal returns label. Enter your information, print off the label and take the package to a Post Office or Royal Mail Delivery Office. Don't forget to ask for a receipt for proof of postage and tracking number. The price of a Returns Label is £3.95 and this amount will be deducted from your refund. If you are exchanging for a different size or colour, you will not be charged for the label. Please include the return slip or a note indicating your exchange requirements.  If you would like an exchange, please see the exchanges section below for further information.

You may be able to arrange for your parcel to be collected from your home when you create a returns label. If this is available in your area, you will have the option to 'Book your collection'. There may be a charge of 60p for this service when you arrange it or alternatively you can take it to your local Post Office or Royal Mail Delivery Office.

You can find full information regarding creating a returns label here.

If you are unable to print off the label, you can take the Royal Mail email with QR code on your mobile phone to a Post Office/Delivery Office along with your package where they will print off the label for you and post your item. 

Please note if you return items back yourself for an exchange without using our Royal Mail Returns Service, we can only refund the £3.95 cost of our Returns Label. Please let us know if you would like us to refund this cost for your exchange.

Exchanges:
You can exchange your hat for a different size or colour. Please include the return slip or a note indicating your exchange requirements. 

If you would like a different style, please order the new style separately and return your order for a refund.

Exchanges are subject to stock availability. If your exchange requirement is unavailable, we will notify you and refund you.

We normally process exchanges within a few days of receipt. This may take longer during busy periods (especially around Christmas/New Year).

Unless you have paid again for express delivery, your exchange will be sent with our standard service which is normally 2-5 working days for UK orders and 3-15 working days for international orders. If you need your exchange quicker, we recommend ordering again and returning your order for a refund.

Please note we can only cover the cost of a returns label and postage for one exchange. If you need to exchange again, please place a new order.

If you need an exchange quickly, it would be advisable to order your exchange and return your item for a refund. Just add a note with your return to say you have already exchanged it and include the order number for the exchange and we will not charge for the returns label.

Christmas Gift Returns:
We extend our returns policy from October to December to allow for Christmas Gift returns. Any items ordered from 1st October to 31st December can be returned up to 31st January. Our normal returns requirements still apply (ie returned unworn with tags etc).
 

International returns:
Please return your hat with a note including your order number and details of whether you would like a refund or what exchange you require to our returns address below. You are responsible for your return postage costs. Please obtain proof of postage, ensure goods are packed to prevent damage and return items with tags still attached in the condition they were received. We are flexible with the 30-day return policy to allow for delivery, trying on and returning. Please note the return requirement bullet points above.

If you require, an exchange, you will need to pay the postage cost for us to send your exchange. We will contact you with a payment link when we receive your return.

Please clearly mark your return as a “zero value – exchanged / returned item”' to avoid customs charges and include a copy of the original invoice (in a plastic wallet) on the outside of the box for Customs, thank you.

Our international returns address is:  

Cotswold Country Hats - Returns
“zero value – exchanged / returned item”
Cotswold Business Centre
2 A P Ellis Road
Upper Rissington
Gloucestershire
GL54 2QB
United Kingdom




If you have any further questions, please visit our Help Section or contact us.

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.