Returns Policy

***Please note: Due to current Government advice, we are now temporarily closed until further notice. We are not dispatching orders but we are responding to emails***  

If you are returning items currently, please email us of your tracking number to hello@cotswoldcountryhats.com. Please note we are currently unable to exchange items but will refund you instead.

If you paid with Klarna Pay Later, please visit your Klarna Account and mark your order as a Return


We offer 30-day 'no quibble' refunds or exchanges so if you’d like to exchange for a different size, colour or style or if you would prefer a refund, please return your item back in the condition received along with your order number and exchange/refund requirement to:

Cotswold Country Hats, Signals House, Bampton Business Centre North, Weald, Oxfordshire, OX18 2ET, United Kingdom.

For UK Customers, you can send back items yourself or you can use our Royal Mail Tracked Returns Service by clicking the Create Return button below:

  Create Return  

The Create Return button above, will take you to Royal Mail's Tracked Returns website. There's an option at the bottom asking for the shape of your item (box or tube). Once you select 'box', further instructions will open up so you can create your personal returns label. Enter your information, print off the label and take the package to a Post Office or Royal Mail Delivery Office. Don't forget to ask for a receipt for proof of postage. The price of a Returns Label is £2.50 and this amount will be deducted from your refund. If you are exchanging, you will not be charged for the label. Please include a note or the return slip indicating your exchange requirements.

If you are unable to print off the label, you can email it to your mobile phone and take it to your local 'Royal Mail Delivery Office' along with your package where they will print off a label for you and post your item. You can find a list of sorting offices using the following link: http://www.royalmail.com/delivery-and-collection-office-finder. Please note label printing facilities are not available at all sorting offices and this link will advise you if label printing facilities are available or unavailable. If it is not available in your area, please let us know and we will print it off and post it to you. Please note label printing facilities aren't available at Post Offices - only sorting offices. If you would prefer us to email you a label or if you would prefer us to print one off and post it to you, please contact us.
 

Klarna Pay Later Returns:

If you chose the 'Pay Later' option with Klarna at checkout and you would like to return your order for a refund before your payment due date (rather than exchange it), you will need to report your return on your Klarna account to avoid being charged on the payment date. If your return is refunded prior to your payment due date, you won't need to report it as we would have marked it as returned.


International returns:
Please return your hat with a note including your order number and details of whether you would like a refund or what exchange you require to our returns address below. Please obtain proof of postage, ensure goods are packed to prevent damage and return items with tags still attached in the condition they were received. We are flexible with the 30-day return policy to allow for delivery, trying on and returning. Please note the bullet points above.

If you are outside of the EU, please mark your box as a 'Return' and include the original invoice (in a plastic wallet) on the outside of the box for Customs, thank you.

Our returns address is:  

Returns
Cotswold Country Hats
Signals House
Bampton Business Centre North
Weald
Oxfordshire
OX18 2ET
United Kingdom




If you have any further questions, please visit our FAQ's section or contact us.

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.