Returns Policy


*** Please note we are currently offering extended Christmas returns to allow for Christmas present returns. Items purchased now can be returned up to 31st January 2019 ***

We offer 30-day 'no quibble' refunds or exchanges so if you’d like to exchange for a different size, colour or style or if you would prefer a refund, you can return your item easily with a tracked returns label using the green highlighted 'Create Return' link below.

  Create Return  


To return your item from the UK, simply click on the 'Create Return' link above which will take you to Royal Mail's Tracked Returns website, enter your information, run off a label and take the package to a Post Office or Royal Mail Delivery Office. Don't forget to ask for a receipt. The price of a Returns Label is £2.50 and this amount will be deducted from your refund. If you are exchanging, you will not be charged for the label. Please include a note indicating your exchange requirements.

Items must be returned to us as received, unworn, with tags still attached and in the condition they were received in within 30-days of receipt of goods. The return period is extended to the end of January over the Christmas period for unworn Christmas presents ordered over the Autumn/Winter period.

You will be refunded via your original payment method.

Refunds and exchanges are normally processed on the same day of receipt. Sometimes, they may take a couple of days. During busy periods, please allow additional time for processing. Please note the time it takes to receive the refund depends on your card provider. In the event of query, please do not hesitate to contact us.

Please note if you paid extra for delivery of your order, this will not be reimbursed. If you paid extra for delivery and wish to exchange your item, we will send the exchange out as free standard delivery. If you require a faster delivery, please contact us to make payment for the second delivery.

Please ensure items are packed to avoid damage.

We will notify you to let you know when your refund/exchange is on its way.

If you are unable to print off the label, you can email it to your mobile phone and take it to your local 'Royal Mail Delivery Office' along with your package where they will print off a label for you and post your item. You can find a list of sorting offices using the following link: http://www.royalmail.com/delivery-and-collection-office-finder. Please note label printing facilities are not available at all sorting offices and this link will advise you if label printing facilities are available or unavailable. If it is not available in your area, please let us know and we will print it off and post it to you. Please note label printing facilities aren't available at Post Offices - only sorting offices. If you would prefer us to email you a label or if you would prefer us to print one off and post it to you, please contact us.

International returns:
Please return your hat with a note including your order number and details of whether you would like a refund or what exchange you require to our returns address below. Please obtain proof of postage, ensure goods are packed to prevent damage and return items with tags still attached in the condition they were received. We are flexible with the 30-day return policy to allow for delivery, trying on and returning.

Our returns address is:  

Cotswold Country Hats
Signals House
Bampton Business Centre North
Oxfordshire
OX18 2ET
United Kingdom


If you have any further questions, please visit our FAQ's section or contact us.

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.